Writer launches Action Agent, an autonomous AI that executes complex enterprise tasks across 600+ tools, outperforming OpenAI...
Digital Transformation
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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer...
Microsoft reveals its ambitious AI agent strategy, showcasing how multi-agent systems with persistent memory will transform enterprise...
The Department for Environment, Food and Rural Affairs (Defra) has selected IT infrastructure services provider, Kyndryl, to...
The latest Enterprise Cloud Index (ECI) survey from Nutanix shows that that while 80 percent of organizations...