How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost Agentic AI AI AI agents AI, ML and Deep Learning American Express amex BERT category-/Business & Industrial category-/Computers & Electronics Chatbots closed source models Conversational AI Generative AI human in the loop IT support large language models natural language processing NLP open source models orchestration Uncategorized How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost admin April 2, 2025 The AI-infused chatbot now interacts more intuitively, adapts to feedback and walks users through problems step-by-step. Read More Read More Read more about How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost
