A new benchmark from Salesforce research evaluates model and agentic performance on real-life enterprise tasks.Read More
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Researchers from Salesforce unveiled MCPEval, a new method to evaluate AI agent performance and tool use within...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer...
Slack launches comprehensive AI features including enterprise search and writing assistance as Salesforce challenges Microsoft’s workplace AI...
Model Context Protocol, or MCP, is gaining momentum. But, not everyone is fully onboard yet, as financial...
So if you’ve noticed a decline in quality, there’s an explanation.
Customers can control which documents are persistent for agent grounding and manage access to ensure regulatory compliance.Read...
Salesforce launches Agentforce 3 with AI agent observability and native MCP support, giving enterprises real-time visibility and...
Industry analysts explain how Salesforce’s $8 billion Informatica acquisition will transform enterprise data management and accelerate agentic...
Salesforce launches Agentforce in Slack, transforming workplace productivity with specialized AI agents that operate as digital teammates,...
