Salesforce launches CRMArena-Pro, a simulated enterprise AI testing platform, to address the 95% failure rate of AI...
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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer...
Salesforce unveils groundbreaking AI research tackling “jagged intelligence,” introducing new benchmarks, models, and guardrails to make enterprise...
Salesforce’s new Agentforce 2dx enables AI agents to work autonomously across enterprise systems without human prompting, promising...
